Warranty & Satisfaction Guarantee
At VVS Computers, your satisfaction is our priority. We stand behind the quality of every product we sell, whether it’s brand new or gently pre-owned.
Our Warranty Promise:
- Brand New | Open Box | Excellent Grade: ✅ 1-Year Warranty – Full coverage for peace of mind.
- Good Grade | Fair Grade: ✅ 90-Day Warranty – Quality guaranteed, even on budget-friendly options.
Hassle-Free Returns & Exchanges
🛡️ 30-Day Risk-Free Return & Exchange
Changed your mind? No problem! Enjoy free returns and exchanges within 30 days of your purchase. We’ll cover the shipping—both ways.
Grading Guide
Phones in Excellent condition have very minor signs of use, such as tiny marks or light surface scratches that are hard to notice during normal use. The screen is in great shape, with no deep scratches or damage. Each device is fully tested, works perfectly, and has battery health of 85% or higher - mostly 90% or above. A great balance of quality and value.
Good condition phones show moderate signs of use, like light scratches on the screen or frame, and possibly small marks from previous handling. These are cosmetic only and do not affect performance. The phone is fully functional, tested, and cleaned by our technicians. Battery health is 85% or higher, offering reliable performance at a better price.
Fair condition phones show visible wear and tear, including noticeable scratches, scuffs, or dents on the body or screen. These devices may look used, but they are thoroughly tested and 100% functional. Perfect for anyone who values savings over appearance. Battery health is 80% or higher, making them a dependable choice for daily use at a lower cost.
Open Box phones are lightly used devices that have been opened but are in excellent cosmetic condition with minimal to no signs of wear. Each phone is fully tested and 100% functional. Battery health is over 95%, ensuring high performance and longevity. These phones offer a great value, providing reliable performance at a fraction of the cost of a new device.
Frequently Asked Questions
What kind of warranty do you offer?
We offer a 1-Year Warranty on all Brand New, Open Box, and Excellent Grade devices.
For Good and Fair Grade products, we provide a 90-Day Warranty. This covers defects in performance and hardware issues not caused by misuse.
Do you offer returns or exchanges?
Yes! We provide a 30-Day Risk-Free Return & Exchange policy on every order. If you're not satisfied, you can return or exchange your item within 30 days—with free return shipping.
What does “Excellent Condition” mean?
Devices in Excellent Condition have very minimal signs of use—tiny marks or light scratches that are hardly visible. They are fully tested, function perfectly, and come with a battery health of 85% or higher (usually 90%+).
What should I expect from a “Good Condition” device?
Phones in Good Condition may have moderate cosmetic wear, like light scratches or small marks, but are 100% functional. Each unit is tested and cleaned, with battery health of 85% or higher.
What does “Fair Condition” mean?
Devices in Fair Condition show visible signs of wear—scratches, scuffs, or small dents. Despite their appearance, these phones are thoroughly tested and fully functional with a battery health of 80% or more. Great for budget-conscious buyers!
What is an “Open Box” phone?
Open Box phones are lightly used devices in near-new condition. They’ve been opened but show little to no signs of wear. Each phone is fully tested, 100% working, and comes with battery health over 95%.