Refund policy

Exchanges

We offer a 30-day exchange or refund policy to make sure you are completely satisfied with your purchase. If your phone is not what you expected, simply contact us within 30 days from the date of delivery for a quick and straightforward exchange or refund. To qualify, the phone must be in its original condition with no accidental damage or water exposure.

Return Policy

Your satisfaction matters to us. If you need to return an item, here is how it works:

Return Window
You can return any eligible item within 30 days of delivery.

Return Shipping Costs
If the product is damaged, defective, or incorrect, we cover the return shipping costs in full.
If you are returning an item for any other reason, you will be responsible for the return shipping costs.

All returns must be in their original condition, including packaging, accessories, and documentation.

For any help with the return process, our support team is ready to assist you.

Refund Policy

Once we receive and review your return, we will update you on the status of your refund without delay. If your return is approved, your refund will be processed automatically through your original payment method within three business days.

Please note that it may take some time for your bank or credit card company to finalize and post the refund.

If your return has been approved and more than 15 business days have passed without receiving your refund, please contact us at info@vvscomputers.ca so we can make it right immediately.

Damaged in Shipment

If your item was damaged during shipping, here is what to do:

  1. Make sure the item is still in its original condition, including the box, unused state, and all original contents.

  2. Use the same box and shipping label provided to return the item.

  3. Email info@vvscomputers.ca with your order number and shipment tracking number.

Once we receive the shipment, our team will inspect it right away. You will receive in-store credit for the full purchase price within 24 hours.